Job Description

Specialist, Pilot Bidding and Trading Support

Location: Tech Ops (DFW-SV04) Cities: Dallas - TX

Intro: Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why You'll Love This Job

The Pilot Bidding and Trading Support Specialist provides support and training to pilots regarding pilot scheduling applications. Support Specialists provide regularly scheduled Help Desk coverage on specific dates each month, along with scheduled and ad-hoc training of new-hire pilots and those requesting additional instruction.

What You'll Do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Provide phone and in-person support for pilots on specific dates each month during monthly scheduling windows (may include weekends and holidays)
• Provide phone and email support for pilots.
• Teach the use of pilot scheduling applications
• Track volume and nature of calls to assist in the improvement of pilot scheduling applications
• Compile bidding and award data to improve bidding outcomes
• Work with IT development teams on improving applications
• Interact with internal and external support teams and third-party vendors to identify and correct core problems
• Update existing training material and create new training materials

All You'll Need for Success

Minimum Qualifications- Education & Prior Job Experience:

• 2 years Help Desk and/or customer service experience
• Bachelors degree in relevant field or equivalent years of experience
• Scheduling or Training experience preferred

Preferred Qualifications- Education & Prior Job Experience:

• Knowledge of pilot PBS, TTS and DOTC applications

Skills, Licenses & Certifications:

• Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
• Ability to multi-task in a stressful environment
• Experience with MS Office applications such as Excel, Word, and Powerpoint

What You'll Get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself that's why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to Be Yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

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