Salesforce Service Cloud Business Analyst 4537 Job at Tier4 Group, Natick, MA

WFZtZGdydzVuSFpOaFZUZCtudjFtcmMwNXc9PQ==
  • Tier4 Group
  • Natick, MA

Job Description

Job Description

We’re Transforming Customer Support and we Need a Service Cloud Pro to Help Lead the Way

Contract to Hire: 6 months

Location: Natick, MA (Hybrid 2-3 days/week)

We’re on the hunt for a Senior Salesforce Service Cloud Business Analyst to join our team for a 6-month contract and play a pivotal role in a high-impact customer support transformation initiative.

This isn’t your average BA role, you’ll be the bridge between our business vision and Salesforce technical execution, ensuring our Service Cloud environment delivers seamless, efficient, and customer-first experiences.

What You’ll Do

  • Partner with business stakeholders to understand current support processes — then make them better, faster, smarter.
  • Translate business needs into clear, actionable user stories, functional specs, and acceptance criteria.
  • Design enhancements for case management, omni-channel routing, knowledge base, entitlements, and service analytics — all aligned with Service Cloud best practices.
  • Support UAT, change management, and post-deployment optimization.
  • Ensure every improvement keeps the user experience front and center.

What You Bring

  • 5+ years as a Salesforce Business Analyst or Consultant (with 3+ years hands-on Service Cloud experience).
  • Salesforce certifications (Service Cloud Consultant, BA, or Admin) strongly preferred.
  • Expertise in Jira, Confluence, Agile, and integrations with tools like SAP, Vonage, or AI platforms.
  • A knack for bridging business needs and technical solutions with clarity and precision.

If you thrive on translating complex business needs into scalable Salesforce solutions and love the idea of shaping the future of customer support, this project is your chance to make an impact.

Apply now and let’s reimagine what Service Cloud can do together.

Job Tags

Contract work, 2 days per week, 3 days per week,

Similar Jobs

AutoZone-US

Auto Parts Delivery Driver (Part-Time) Job at AutoZone-US

Ven a ser parte de una cultura energizante enfocada en las personas y en el compromiso de brindar Servicio al Cliente WOW! Si ests buscando una manera de poner en prctica tus habilidades de conduccin adems de una empresa estable y con excelentes oportunidades profesionales... 

201 Service

Tow Truck Operator (Class C Driver's license) Job at 201 Service

 ...overtime when business demands it. What Were Looking For - High School Diploma or equivalent. - Valid Maine Drivers License (Class C or greater) with a clean driving record. **No CDL required.**- WreckMaster certification is desired, but well train the right... 

Khan And Associates Inc

Structural AutoCAD/Revit Technician Job at Khan And Associates Inc

 ...Job Description Job Description Structural AutoCAD / Revit Detailer Company Description We are a structural engineering firm providing services to South Florida and Caribbean since 1998 Company Description We are a structural engineering firm providing services... 

Graycor

Project Engineer, Commercial Construction Job at Graycor

 ...As a Project Engineer at Graycor, you will enroll in our Engineering Mentoring Program designed to expose you with the critical hands-on experience necessary to build your successful career in construction. You will receive ongoing, specialized one-on-one training, coaching... 

HiEnd Accents

Ecommerce Specialist Job at HiEnd Accents

Ecommerce Specialist Job Overview HiEnd Accents is looking for a detail-driven and proactive Ecommerce Specialist to help grow our online business. In this role, youll work closely with our Senior Ecommerce Manager to ensure our digital storefronts are optimized, our...