Job Description

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Employee discounts
• Health insurance
• Paid time off

Job Summary
The Accounts Receivable Manager will be responsible for overseeing the full delinquency and rent collection process from initial late rent notices to payment plan execution and coordinating evictions when necessary. This is a centralized position, working from our Erie, PA office, with consistent communication across on-site teams, residents, and legal partners. The ideal candidate is organized, persistent, and comfortable having firm but professional conversations with residents.

Key Responsibilities

• Monitor rent roll and delinquency reports daily to identify overdue accounts
• Issue late notices, 3-day notices, and other required legal documents promptly and accurately
• Engage directly with residents via phone, email, and text to collect past-due rent
• Establish and enforce payment plans where appropriate
• Coordinate with eviction attorneys and housing courts in PA and OH
• Maintain accurate documentation for each delinquent account and legal file
• Track and report key delinquency metrics on a weekly and monthly basis
• Collaborate with on-site property staff to ensure consistent enforcement of company policies
• Recommend and help implement improvements to the companys delinquency and collections process

Qualifications

• 13 years of experience in property management, collections, or a related administrative role
• Familiarity with landlord-tenant law in Pennsylvania (Ohio is a plus but not required)
• Strong written and verbal communication skills, especially in difficult conversations
• High attention to detail and ability to stay organized under pressure
• Comfortable working independently and following up persistently
• Proficient with Microsoft Excel and AppFolio property management software

Job Tags

Work at office,

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